Returns Policy

Return Items

• We will happily refund or exchange any item purchased from Ultra Pro Service
• We make no charge for returns - there is no restocking fee
• We will credit full return postage costs up to £15, unless the item ordered is the wrong size or is deemed 'unsuitable'.
• Returned goods must be unused and supplied with their original packaging
• All returns must have a completed returns form
• If the original payment was via PayPal we will credit the PayPal account that the order was placed with.

If you have any questions please contact sales@ultraproservice.com

What do I do if a part doesn't fit?

Please return the item/s to us within 30 days. Just complete our returns procedure before sending us back the goods. Returned goods must be unused, and supplied with their original packaging.

Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

What do I do if an item is faulty when it's delivered?

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form and:-

1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.

2. If you requested us to despatch a replacement we will either, refund your paypal account for the postage only and despatch a replacement.

What do I do if an item fails once it's been used?

All goods supplied by Ultra Pro Service are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure, giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.

Just complete our returns procedure before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form and:-

1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.

2. If you requested us to despatch a replacement we will refund your paypal account for the postage only and despatch a replacement.

Who pays the postage on returned Items?

If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.

If you return something due to it being faulty we refund up to £15 carriage. If your return exceeds this amount please contact returns@ultraproservice.com and we can arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.

We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

How quickly will Ultra Pro Service process the return?

We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt within two working days.

What happens if Ultra Pro Service are out of stock of the replacement item?

We will refund your paypal account for the postage only and despatch a replacement when it comes into stock.

International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure. 

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

Returning goods on which duty has been paid

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.